How To Create Competitive Advantage With ‘Unified’ Remote Working

By Ralf Ebbinghaus is CEO at unified communications specialist, www.swyx.com

It wasn’t so long ago that the phrase, ’I’ll be working from home today’ would have been met with cynical smiles and knowing winks from everyone in the office, especially during a crucial stage of a test match.  Yet despite the recent well-publicised u-turn by Yahoo on insisting staff work statically in the office, remote working continues to have a growing impact and popularity amongst SMES in the UK.  Recent ONS (Office of Statistics) figures show that well over 12% of UK workers now operate remotely from their designated offices.

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Five Reasons Why Open Reach Will Revolutionise Your Email Marketing

By Dela Quist, Chief Executive, Alchemy Worx

Open reach, for those not familiar with the term, is a customer engagement metric that measures the proportion of your email database who have opened at least one message over a period of time.

Alchemy Worx has been measuring open reach across a range of clients and industries for many years and we’ve unearthed a wealth of valuable insights that underline why this metric should become the lynchpin of your marketing strategy.

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Putting the Social into Customer Relationship Management

By Nikhil Govindaraj, Vice President of Products at Moxie Software

The customer has always been king, but social media — Facebook, Twitter, texts, chat, forums and email — have profoundly affected customer expectations, giving them more power and influence and changing customer relationship management in ways we could never have imagined even a decade ago.

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The Intersection of Fast Data and Big Data

By Christine Heckart, Chief Marketing Officer at ServiceSource.

Have you heard the new term ‘Fast Data’ around the water cooler? A recent article on the Oracle blog at Forbes.com, “Fast Data Gets A Big Jump On Big Data,” talks about how and why Fast Data is becoming one of the top requirements for organisations trying to keep up with their information.

Move over big data…looks like fast data is the next new business intelligence issue creeping into your territory. But is it really a new problem?

I thought the blog was interesting because ‘Fast Data’ has actually been part of the ‘Big Data’ discussion for years. But thanks to the blog post, the buzzword may make a splashy new appearance in the business intelligence world sending companies running forsolutions.

Truth is, though, this isn’t a new business concern. In fact, Fast Data, earlier termed ‘Data Velocity’, was identified as a dimension for extreme information management in a Gartner research article written back in 2001 by Doug Laney titled, “3-D Data Management: Controlling Data Volume, Velocity, and Variety.” These “3 V’s: Volume, Velocity, and Variety” were identified as the key dimensions for getting a hold on extreme information.

So here we are, over 10 years later, still talking about the power of data velocity and figuring out solutions for this data management challenge.

At this point, are you wondering about fast data, what it is, how it relates to big data, and what any of this means for your renewals and recurring revenue?

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Companies Can’t Ignore SEPA Any Longer

By Helen Thomas, Head of Enterprise Accounts & Services, GFT UK

The Single Euro Payments Area (SEPA) isn’t going to go away, so companies need to put a strategy in place and not simply ignore it – the deadline is not a moving target!

The European Parliament passed legislation way back in 2012 requiring all euro-dominated transfers and direct debits to comply with the SEPA technical format. The idea being that standardised transaction across the 32 European countries will save time and money. The deadline is 1 February 2014. The European Central Bank (ECB) has said the deadline is set in stone and can’t be changed, even if it wanted to, as it is already passed in law. So beyond this date banks will not be able to process non-compliant transactions.

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Who Regulates The Cloud?

By Simon Rutt, Director of Services and Solutions, Trustmarque

As more and more organisations embrace cloud computing models, whether private, public or hybrid ones, there is one question that many fail to ask themselves – who is in charge up there? Cloud computing models seem like a good answer to many issues, from hosting, access, security and collaboration to pure cost-effectiveness, however, it could all come crashing down if organisations fail to take stock of policies, regulations and, ultimately, ownership.

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Security Strategies Against State-of-the-art IT Attacks

By Matthew Robinson, UK Sales and Marketing Director, Kaspersky Lab

Corporate IT is no longer a “set it and forget it” system. Instead, systems require maintenance and regular vulnerability testing if you don’t want to fall victim to an attack. And this doesn’t just apply to major players. On the contrary: in 2012, an average of 58 attacks per day (more than one-third of all attacks on companies) targeted firms with fewer than 250 employees. This article helps companies prepare themselves for such eventualities.

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Reach The Right Audience At The Right Time With Smart Data

By Yiorgos Hadjiandrea, Adconion Direct at Adconion Media Group

The last few years have seen exciting developments in digital technology, with the introduction of Web 3.0 offering an intuitive user experience built on intelligent analysis of data. As the industry continues to grow and develop though, so do the challenges that it brings. Only ten years ago advertisers could reach 90 per cent of their audience through three types of media: print, TV, and radio. Today however, audiences are fragmented and must be reached across a growing proliferation of devices.

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Top Tips For Running A Successful Online Business

By Dirk Paessler, CEO and Founder of network monitoring specialist Paessler

Being online is increasingly important for both small and large businesses. According to research published in 2012, the UK is the most Internet-based major economy and UK SME online businesses grew their revenues by 12.5% each year from 2009 to 2012. However, with this increasing reliance on the Internet comes risk as well as reward, as any interruption to a company’s ability to ‘do business’ through downtime can result in lost revenue and damage to its reputation. Here are Paessler’s top tips to keep your business online – and your customers on side – even if a failure occurs.

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Minimising the Risks Involved in Using Social Networks

By David Emm, Senior Security Researcher, Kaspersky Lab

Social media is not just attractive to individuals, and an increasing number of companies are now using Facebook and similar sites to communicate with their customers. In many cases, their employees are also permitted access to social networks. The question is, however, how can social media be used securely in the workplace? This article explains the most important points to bear in mind when it comes to security for social networks.

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