By Rory Whelan, Voice Marketing Manager, eReceptionist
You have all worked hard all year, hit your targets and enjoyed the office party. But while your staff take a break you face a bleak time operating the office phones in case any of those last minute orders go astray.
Alternatively, you could sneak off, put on your slippers and sit by the fire with your family, safe in the knowledge that all your calls are taken care of, even with no one on the premises.
How? By being in your virtual office. A virtual office is a modern day solution to this age-old problem allowing you to have a Christmas break and a business. Even when small businesses are growing too fast to meet demand, it’s so easy to create a professional, established image by using virtual receptionist tools.
Digitisation and virtual offices
Phone systems used to be large, involved engineers and were prohibitively expensive for many small businesses. Then along came digital communications and everything changed. Now, communication is mobile, instant and digital.
Small companies now have an advantage; unlike larger companies, they don’t need expensive fixed phone lines or the premises to house them in. Utilising mobile and virtual office technology they respond quickly, efficiently and cost effectively to customer queries – no matter where they are in the world.
Service with a smile
From the start of telephone, large businesses have used internal switchboards to give callers a list of options to direct their call. Big businesses know that answering calls, rather than going to voicemail is critical to productive engagement.
In addition, surveys show this to be true with a massive 85% of new customers preferring to move on if they get through to voicemail rather than speaking to someone.
However, by creating a virtual office with an e-receptionist to answer calls, smart, nimble businesses are gaining all the benefits of a real life receptionist (or an expensive PBX system) at a fraction of the cost. There’s no hardware or software to be installed or support. All you need is an existing phone line and that includes the mobile in your pocket.
Using a virtual landline number (and that’s a real number, we call it virtual because there’s no fixed line to install) you get the benefits of the professional image that a landline number brings to your business as well as a welcome greeting and caller menu bespoke to your business.
You can also choose a local landline number – anywhere in the UK – as customers often choose local numbers for that first call. But you can also bring your business to national attention and get calls from all over the country with a non-geographic or freephone 0800 numbers.
Calls can be forwarded to any location, whether to your home, mobile, hotel room, or if you are paying family a visit over the Christmas period, a colleague’s number or even mum and dad’s! Adjusting your call routing can all be done online – giving you flexibility throughout the year to match your schedule to that of the business.
Finally, with a cloud provider managing your business calls, you’ll get all the quality of regular business phone line – without some of the dropped calls or quality issues that users sometimes find with VoIP.
All in all, having a service such as this allows you to enjoy your Christmas break, safe in the knowledge that you’re not missing out on business just because you’re away from your desk. Meaning that you, your family, your colleagues and customers can have a Merry Christmas and to come back relaxed and refreshed, ready for another successful year.