Trapping the Malware Mosquitoes in your Net

By Sean Newman, Security Evangelist, at Sourcefire, now part of Cisco

There are more than 2,500 species of mosquito in the world, each as capable as the next of causing infection.

Of course, there are numerous ways to protect yourself, but each method has its limitations. You can’t walk around and be completely covered – sound waves and fans have mixed results and, increasingly, mosquitoes are developing resistance to many pesticides.

Like mosquitoes, malware seems to be everywhere, takes many forms and is becoming increasingly resistant to traditional prevention approaches – making it incredibly difficult to stop. Malware will use whatever unprotected path exists to reach its target and accomplish its mission.

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On-premise Frustrations are Fuelling the Cloud-based Contact Centre Explosion

By Claire West, Fresh Business Thinking 

The contact centre market is undertaking a fundamental shift, with more than one in three contact centre managers actively considering a move to the cloud in the near future. A new research report from cloud-based contact centre software provider Magnetic North, entitled ‘Ahead in the cloud: Why contact centres are moving to cloud-based solutions’, also reveals that the last two years have seen an openness to the cloud grow for a further third of contact centre managers.

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Platform-as-a-Service: The New Black?

By Ramesh Loganathan, Vice President of Products at Progress 

Are you a dedicated follower of fashion? Don’t worry if the answer is no. Today, fashion is no longer the sole domain of devout catwalk copycats, and we all follow trends whether it is a conscious decision or not. Some designs are timeless, but I think it is fair for us all to say that, despite being ‘cool at the time’, some past clothing purchases can quickly become outdated after finding themselves replaced by newer, more fashionable alternatives. In this way, it’s similar to the way we use and consume technology, both in our personal and professional lives. From this perspective, an old Discman, fax machine and desktop computer are all comparable to a pair of fetching tie-dye flares from the 70s. It is rare we see people using Commodore 64’s to do word processing!

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Posted in IT

Technology – the marketing team’s (not so) secret weapon

By Mike England, content director, Connected Business Expo

Technology is playing an increasingly important role in the modern organisation – from enhancing efficiency and enabling a flexible workforce, to daily operations and meeting objectives, both on a localised departmental level and on a broader, strategic level. In the marketing arena particularly technology can be used to assist an organisation in a number of ways, including developing a better customer experience, using various sources of data to better understand customers’ needs, and creating a more agile team.

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‘Angry Nerds’: Brits infuriated by business speak, tormented by techno babble

By blurgroup.com

The man and woman in the street are fed up with blue sky thinking outside the box, and feel that running it up the flagpole will not result in anything cutting edge.

Moving forward, this cutting edge paradigm is unlikely to be actioned or benefit from a roadmap

In a survey of the most hated business phrases, conducted by blur Group – the company reinventing commerce at blurGroup.com – Brits made their feelings clear: and red-flagged the worst offenders.

The top 10 are:

  • Outside the box
  • Blue sky thinking
  • Run it up the flagpole
  • Brainstorming
  • Level playing field
  • Paradigm
  • Cutting edge
  • Action it
  • Moving forward
  • Roadmap

When it comes to technology phrases, terms such as ‘deployment’, ‘portal’ and ‘elasticity’ are widely understood – if not liked – but people are still cloudy about cloud computing; 20% of us don’t fully understand what it means.

And even under anonymous survey conditions, respondents were so keen to display a working knowledge of tech that many claimed to know about ‘zoomblogging’, a made-up phrase. Asked to provide specifics, 60% of those surveyed admitted they did not know the actual meaning of the word.

Hearteningly, 75% said that they would ask during a conversation if they were unclear on a specific term, 10% said they would smile, nod and look the term up later, and only 7% said they would feel stupid.

blur CEO Philip Letts believes that the integration of tech language is positive as long as terminology can be demystified by the industry.

“If one fifth of Brits aren’t fully sure of what the cloud is, it’s little wonder that the b2b sector is taking significant time to embrace the possibilities of today’s technology and innovation,” he says.

“The only way to tackle that head on is to help customers feel comfortable with learning and experiencing cloud-based applications.”

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Why Poorly defined Requirements destabilise IT Projects

By Huw Price, Managing Director, Grid-Tools

It’s a staggering statistic but over 60% of IT projects still fail in that they either run over time (74%) or incur more cost to complete (59%) with an average of only 69% of the functionality of the product actually being delivered. For larger projects it’s even worse. According to the Standish Group’s ‘Chaos Manifesto 2013’, failure rates for projects $1m+ are as high as 93%.

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Posted in IT

Breaking the Refresh Cycle

By Kevin Linsell, Head of Service Development, Adapt 

If you manage IT in any capacity, you will be familiar with the unsettling feeling that emerges as your hardware approaches the end of standard support/ warranty, or your software comes up for renewal/ end of support. Sound familiar?

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Posted in IT

How to Approach Applications Performance Management in Financial Services

By Tom Levey, EMEA Tech Evangelist at AppDynamics

Delivering a first-class mobile banking service to customers relies on multiple different applications and IT systems working seamlessly. The latest string of mobile banking app glitches should serve as a strong reminder to organisations that having robust analytics and application performance management solutions in place is crucial to ensuring customer satisfaction in today’s digital economy.

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Don’t let Snowden Leaks Chill Cloud Adoption

By Campbell Williams, group strategy and marketing director, Six Degrees Group

2013 was a brutal year for society’s faith in Internet security. With the NSA leaks and the huge media controversy that continue to surround Snowden’s revelations, Internet users and businesses alike would not be blamed for fearing for the safety of their data online.

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Seven Tips to help you Revamp your Intranet

By Tim Jenkins, UK Director at e-Spirit

What would you say are the most important characteristics for a successful company?

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Posted in SME