By Andy Lloyd, General Manager, Commerce at NetSuite
Across our homes and offices we have seen a dramatic shift in the way we access information online. With mobile web usage set to outstrip desktop usage by 2014 it’s clear that the way consumers want to interact with retailers is changing. If High Street retailers are unable to adapt quickly enough to these trends then they are putting themselves at serious risk. Continue reading
By Jon Worley, Director of Customer Interactions at The Logic Group
It’s unimaginable to envisage a supermarket with no customers, no check outs – manned or unmanned, gondola ends with tons of offers, and even the smell of freshly baked bread. But actually, Tesco has five and walk-in customers aren’t welcome. They’re not on the high street or even on retail parks. That’s because they are ‘dark stores’. They exist to serve the ever-growing needs for online shopping.
It’s ironic really: Tesco opened its latest ‘dark store’ in January and it created 700 jobs. In contrast, BlockBuster and HMV were slow to respond to the fast moving Internet-enabled business model, leading them into the red. Continue reading