By Ryan Higginson, Vice President Digital Channels Europe at Pitney Bowes
It’s a tough environment for owners of small and medium sized businesses right now. They have a very personal investment in making their business a success but that passion and drive can also mean they are covering a lot of different tasks and responsibilities to keep it ticking over. If you’re doing everything from customer service to business strategy it can be very hard to prioritise.
We recently conducted some research looking at over 500 UK small and medium businesses which found that many owners are taking the brunt of the workload, juggling an average of seven roles on a daily basis. When asked about their priorities, many are focused on low-level tasks, with 35% spending their time buying stationary, one in five helping repair the office and 16% picking up the cleaning. Meanwhile, business critical tasks such as marketing (32%) and business strategy (25%) can fall by the wayside. Continue reading
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